The Wisconsin Lottery's number one priority is to ensure the safety and health of our players, retail partners, and Lottery staff. We are continually monitoring the COVID-19 situation and using the latest information from the CDC and Wisconsin Department of Health Services to make the best decisions we can. Please visit this webpage, wilottery.com/covid-19, for the most up to date information on Lottery. Please visit www.wisconsin.gov/covid19 for the most up-to-date information on COVID-19 in Wisconsin.
Updates as of Friday, September 25 at 11 a.m.:
OFFICES / CLAIMING A PRIZE
Wisconsin Lottery is committed to processing winning tickets for our players. At this time, you can redeem winning tickets by mail. In-person redemption is available only if you have an appointment at the Madison validations office. In order to practice social distancing, there are a limited number of appointment times available and same day appointments are not available. Please call 608-261-4916 to discuss available appointment times. Note: Dane County requires people five years of age and older to wear a face covering that covers their nose and mouth when in public. Please remember to wear a mask when redeeming winning tickets in the validations office.
The Madison validations office, located at 2135 Rimrock Road, Madison, WI, is currently open with office hours from 10 a.m. to 2:30 p.m., Monday through Friday, by appointment only. Walk-in claims are not allowed. Call (608) 261-4916 to make an appointment. The Milwaukee validations office, located at 819 N. 6th Street, Milwaukee, WI, is currently unable to redeem Wisconsin Lottery tickets.
Mail the signed winning ticket and a completed claim form to:
PO Box 777
Madison, WI 53774
If using the mail, we recommend making a copy of the front and back of your ticket to keep for your records (or take a clear photo of the front and back, using a smartphone), and then use certified or registered mailing to track the envelope. Winning tickets below $600 may still be redeemed at retail locations.
POWERBALL CHANGES AND MEGA MILLIONS CHANGES
On April 2 and 3, the Powerball Product Group and Mega Millions Consortium announced changes that are needed to ensure ticket sales can support the jackpots and other prizes. Starting the week of April 6, jackpot amounts and increases will be determined based on game sales and interest rates on a drawing-by-drawing basis.
To minimize risk and ensure social distancing, Lottery field marketing staff will be visiting retailer locations on a limited basis. In addition to these limited visits, field marketing staff will continue contacting retailers by phone or email to make sure retailer needs are met. Retailers can continue to contact their representative via phone or email with any questions. At this time, retailers will continue to receive calls from our telemarketing staff and ticket orders will be delivered the next business day. Please note: calls may come from an unfamiliar number. Telemarketing representatives will identify themselves and verify information with retailers on each call. Changes and updates will be posted on this webpage (wilottery.com/covid-19).
The player hotline remains open. Please call 1-608-266-7777 or email with any questions.
Please call the players hotline, 1-608-266-7777, or email us.
Thank you for your patience, trust, and confidence as we all work together during this time. Stay healthy and please let us know if you have questions.